Shipping Policy
ORDERS
- Orders may take up to 3 days to process after payments have been cleared.
- Customers are responsible for providing a safe and accurate shipping address to deliver, please double check your address in your order confirmation.
- We will not give refunds for orders where customers are not home to receive the shipment.
- Gator Coral LLC is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances the carrier is responsible. We will do our best to assist all customers regarding missing packages.
- Gator Coral LLC has no control over delays of package during the shipping process. You would need to contact the carrier's customer service to help answer and track your order. We will do our best to assist all customers with obtaining transit information of your order.
- All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once the carrier responds to your claim, we will be able to take further proper actions to resolve this mishap. Until then, your patience is much appreciated as we work with the shipping carrier(s).
- Filing a claim does not guarantee the carrier to partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.
SHIPPING
- Orders will be shipped to the address given at checkout.
- Gator Coral LLC DOES NOT ship to P.O. Box address.
- Livestock WILL NOT be shipped to APO/FPO addresses.
- Gator Coral LLC WILL NOT refund orders that were given insufficient, inaccurate, or invalid address.
- NO REFUND on shipping cost for any reasons.
DOMESTIC SHIPPING AND HANDLING
- Shipping In State in Florida is flat $25 via Overnight FedEx by 10:30AM.
- Out of State is flat $45.00 for UPS Overnight by 10:30AM.
DOA Policy
DOA Policy
- Photos of any DOAs must be sent to us via email within 2hr of delivery confirmation by carrier. After receiving photos we will advise what to do with the DOAs, do not discard until instructed. If DOAs are confirmed by us and photos sent within 2 hr we will issue a store credit for the total purchase price minus any shipping charges. Often we are able to replace the DOAs with the same or similar items plus shipping costs. Failure to notify us within the 2hr time period will void any guarantees. No refunds will be given, only store credit.
- We are not responsible for DOAs due to carrier delay.
- No refunds of shipping charges will be issued.
- If we are unable to replace your DOA with a comparable item we will credit your account for the full purchase price of the item as a credit on our website.
- Please ASK any questions about our DOA policy before ordering.
Cancellation Policy
SALES
- All sales are final.
- No exchange.
- No guarantees on color accuracy for colors may slightly vary from WYSIWYG items due to your light fixtures, settings, and tank environment.
- No refund for any deaths that occurs during or after your acclimation process.
